Introduction
These are the terms and conditions under which I, Kathy Ennis, provide business mentoring and related services trading as LittlePiggy.
By engaging my services — whether by signing a Client Agreement, making a payment, or confirming your booking you are agreeing to these terms.
Please read them before we get started.
These terms are governed by the laws of England and Wales.
Fees and Payment
- My fees are as set out in your Client Agreement or on my website at the time of booking.
- Payment is due before we start work together, unless we’ve agreed something different in writing.
- All payments are in pounds sterling (GBP). Invoices must be paid in full by the due date.
If you would like to discuss a payment plan, just ask, I am happy to consider options where it makes sense.
If payment isn’t made by the due date, I reserve the right to:
- Charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% above the Bank of England base rate from the date payment was due)
- Recover any reasonable costs I incur in chasing payment
- Pause or withhold my services until your account is up to date
Refunds
All payments are non-refundable unless we have specifically agreed otherwise in writing.
If you choose to end our work together after the first 30 days, you will be invoiced for any time I have spent on your account up to that point. This will be calculated fairly and transparently.
I do not retain documents or materials as leverage, but I do reserve the right to retain any funds already paid if you terminate without good cause.
Your Responsibilities
Working with me is a two-way relationship. To get the most out of it, and for things to run smoothly, I will need a few things from you:
- Provide me with the information I need to do a good job, in good time
- Respond to questions and requests reasonably promptly. I work with other clients too
- Be honest with me. The more I know, the better the advice I can give
- Let me know about any deadlines or time constraints before we start, not halfway through
- Take responsibility for the decisions you make. My role is to guide and advise, not to decide for you
- Never ask me to do anything unethical or unlawful. I will decline, without apology, and it may end our agreement
If you need me to do something that falls outside what we have agreed, that is absolutely fine, but we will need to agree the scope and fee separately before I take on the extra work.
You also agree not to commit me to any third parties without my written consent in advance.
My Responsibilities
In return, here is what you can expect from me:
- I will deliver the services set out in your Client Agreement to the best of my ability
- I will be honest with you, even when it’s not what you want to hear
- I will treat your information and your business with complete confidentiality
- I will let you know if something is outside my area of expertise
- I will give you fair notice if I need to reschedule or if anything changes on my end
Communication and Office Hours
Outside of standard office hours I will not be available. I may take more then 24 hours to respond to an email or a telephone message. Please do not expect a response at weekends.
Email is my preferred method of communication between sessions. I aim to respond within one working day.
Phone calls and meetings must be pre-scheduled. I am not always available for unplanned calls, but if something urgent does come up please email me and I will do my best to assist.
Cancellation and Rescheduling
Life happens. If you need to reschedule, please give me at least 24 hours’ notice and I will do my best to find an alternative time that works for us both.
If you cancel or do not show up with less than 24 hours’ notice, I reserve the right to charge my standard hourly rate (£125/hour, minimum one hour). I will not be unreasonable about this, but my time is valuable and last-minute gaps are rarely fillable.
Confidentiality
What is shared between us, stays between us. I treat everything you tell me, about your business, your finances, your plans, as strictly confidential.
I will only share your information with a third party if you have given me written permission, or if I am required to do so by law.
I ask the same in return. Anything I share with you about my methods, materials, or other clients is also confidential.
Records and Files
I keep records relating to our work together for one year after our engagement ends. After that, I will securely delete or destroy them.
If you’d like copies of anything before then, just ask.
Intellectual Property
Any materials, frameworks, tools, or content I create and share with you — including session notes, templates, and resources — remain my intellectual property. You are welcome to use them in your business, but please do not share or reproduce them without my permission.
Any documents, data, or files you bring to our work together remain yours. If you are using third-party content, it is your responsibility to make sure you have the right to use it.
Liability
I take my work seriously and I am committed to giving you the best possible support. That said, the decisions you make for your business are yours. I cannot be held responsible for the outcomes of advice you choose to act on.
I will not be liable for any indirect or consequential losses, for example, lost profits or missed opportunities, even if they arise from something I have done or not done.
My liability to you is limited to direct losses caused by my negligence, fraud, or a clear breach of our agreement.
I hold current Professional Indemnity Insurance.
Ending Our Agreement
Either of us can end the Client Agreement by giving four weeks’ written notice, unless we’ve agreed something different.
If the agreement ends before all sessions are complete, fees will be recalculated based on the work done to that point.
I reserve the right to end our agreement immediately if you ask me to act unethically or unlawfully, or if there’s a serious breakdown in the professional relationship.
If Part of This Agreement Is Unenforceable
If any part of these terms is found to be invalid or unenforceable, the rest of the agreement continues as normal.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions?
If anything here isn’t clear or you would like to discuss any of these terms before we start, please get in touch:
- Email: kathy@littlepiggy.ltd
- Website: https://littlepiggy.ltd
May 2026